Ron's Tip Jar - Published by Ron Santibanez   

June 7, 2012


In This Issue:

How To Make Your Employees Feel Indispensable

A Bit of Wisdom


 Tips and Things

 How To Make Your Employees Feel Indispensable

Employee turnover is one of the costliest problems facing restaurant operators. Low employee moral, decreased customer satisfaction, and increased liability exposure result from the restaurant industry's inability to retain good employees. There are however, several steps an owner/operator can take to reduce turnover.

In order to retain employees you must get involved in the goals and operation of your restaurant. You can involve your employees and improve moral through motivation and empowerment.

It is your organizations responsibility to improve skill development and professionalism in each of your employees. This will have a direct effect on the satisfaction your employees receive from their jobs. And when people receive satisfaction for their jobs, the follow occurs:

  • Service quality improves
  • Turnover decreases
  • Profits increase

Here is a list of twelve things you can do to retain your employees:

  1. Develop employee profiles and then hire and train "right."
  2. Offer psychological and monetary compensation
  3. Inform your employees of pertinent information. Respect their right to know.
  4. Ask for help and advice from your staff. Keep them involved.
  5. Earn your employees' respect if they are to follow your lead.
  6. Teamwork must be fostered and rewarded to avoid the "us vs. them" syndrome.
  7. Don't hold employees' accountable for things not under their control.
  8. Create moments for the employees to feel good about their contributions.
  9. Develop a sense of involvement and responsibility in your employees.
  10. Keep criticism constructive.
  11. Listen to employee complaints. Adjust and correct accordingly.
  12. Emphasize skill development rather than rules. Foster personal talent.

As employees begin to understand how they fit into the operation, they will begin to feel that they are indispensable. Once this happens your employees will demonstrate greater loyalty to you, their employer.

Webster's dictionary defines training as, "to instruct so as to make proficient."

Value your employees' opinion. Seek it out. Listen carefully to what they have to say. Teach them the necessary skills that will make them a valuable and indispensable part of your operation.


For those of you who would like to grow your own herbs and vegetables for your restaurant but don't have the room, a new product is now available. It is called the Tower Garden. This would be a terrific addition to your patio dining area. It is a unique product, it is attractive, and it is sure to become a conversation piece. You can use it to grow a multitude of vegetables, flowers, fruits, and herbs. The cost is minimal, and it pays for itself in a matter of months.   

Click here for more information on this amazing product and to order. It's great for the home as well.

A Bit of Wisdom 


Its never too late to be who you might have been.

 GEORGE ELIOT (18191880)



Additional "Tips and Things" are now available on "Ron's Blog."

You may access the Blog directly or you can access it from our web site. www.RestaurantExperts.com

I will be posting my thoughts twice weekly. Already posted is the complete 15 Keys featured in the last few issues of "Ron's Tip Jar."

My "15 Tips" will also be appearing in the Michigan  Restaurateur Magazine. This magazine is published by The Michigan Restaurant Association. 

I was recently quoted in the latest issue of Pizza Today Magazine. 

Click here to read article.  


Follow me on Twitter @ronsantibanez. I post frequent tips and suggestions to Improve Your Profitability.

 Our Web Site Has Evolved

Our very talented web designer, Cynthia MacDonald of Athensguy.com has completed the changes to our web site. Included is a slide show that shows the evolution of the development process. The slide show features one of our Start-Up projects (Before & After). We are also showcasing our Coaching/Mentor program. This program is designed for Managers, Chefs, Owners, and Operators. You may also access"Ron's Blog" from our web site.

You can also view our past newsletters on the site as well. 



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