Ron's Tip Jar - Published by Ron Santibanez   

June 21, 2012


In This Issue:

Tips and Things - 9 Ways To Improve Employee Performance

A Bit of Wisdom


 Tips and Things

9 Ways To Improve Employee Performance  

The issue of employee recruitment and retention has long been a problem for restaurant owners/operators. Many restaurant operations have struggled to find and retain top notch employees.

With that in mind, below are 9 ways to improve employee performance. By utilizing these methods you can greatly increase moral and significantly increase employee performance.

1. Hire the values you are looking for.

2. Find out why employees are not performing and ask what you can do to help them do a better job.

3. Tell employees what you expect.

4. Give your employees clear performance standards.

5. Make sure your employees have the tools to do the job.

6. Get your employees input on what behaviors they (the employees) should be engaged in.

7. Have your employees come up with 10 "house rules."

8. Train, coach, evaluate, and reward the behaviors identified above.

9. Improve your feedback by dealing with problems that are within your employee's control. Think through what you will say and how you will say it. And be specific about behaviors rather than attitudes.


For those of you who would like to grow your own herbs and vegetables for your restaurant but don't have the room, a new product is now available. It is called the Tower Garden. This would be a terrific addition to your patio dining area. It is a unique product, it is attractive, and it is sure to become a conversation piece. You can use it to grow a multitude of vegetables, flowers, fruits, and herbs. The cost is minimal, and it pays for itself in a matter of months.   

Click here for more information on this amazing product and to order. It's great for the home as well.

A Bit of Wisdom 


Employee Training and Motivation

 Back in the early days of the Industrial Revolution an English factory owner compiled a list of ďsuggestionsĒ for his employees. The language is blunt, but as you read each closely, you will find that his ďTen CommandmentsĒ are as applicable today as they were then. The ten are:


  1. Donít lie. It wastes my time and yours. I am sure to catch you in the end, and that is the wrong end.
  2. Watch tour work, not the clock. A long dayís work makes a long day short; and a short days work makes my face long.
  3. Give me more than I expect, and I will give you more than you expect. I can afford to increase your pay if you increase my profits.
  4. You owe so much to yourself that you cannot afford to owe anyone else. Keep out of debt, or keep out of my factory.
  5. Dishonesty is never an accident. Good men, like good women, never see temptation when they meet it.
  6. Mind your business and in time youíll have a business of your own to mind.
  7. Donít do anything here that hurts your self-respect. An employee who is willing to steal for me is willing to steal from me.
  8. It is none of my business what you do at night. But if dissipation affects what you do the next day, and you do half as much as I demand, youíll last half as long as you hoped.
  9. Donít tell me what Iíd like to hear, but what I ought to hear. I donít want a valet to my vanity, but one for my money.
  10. Donít kick if I kick. If youíre worth correcting, youíre worth keeping. I donít waste time cutting specks out of rotten apples.



Additional "Tips and Things" are now available on "Ron's Blog."

You may access the Blog directly or you can access it from our web site. www.RestaurantExperts.com

I will be posting my thoughts twice weekly. Already posted is the complete 15 Keys featured in the last few issues of "Ron's Tip Jar." I also just posted my Ten Keys To Training Success.

My "15 Tips" will also be appearing in the Michigan  Restaurateur Magazine. This magazine is published by The Michigan Restaurant Association. 


Follow me on Twitter @ronsantibanez. I post frequent tips and suggestions to Improve Your Profitability.

 Our Web Site Has Evolved

Our very talented web designer, Cynthia MacDonald of Athensguy.com has completed the changes to our web site. Included is a slide show that shows the evolution of the development process. The slide show features one of our Start-Up projects (Before & After). We are also showcasing our Coaching/Mentor program. This program is designed for Managers, Chefs, Owners, and Operators. You may also

access"Ron's Blog" from our web site.

We are now featuring recipes from Chef Bob's Recipe File. We will be posting new recipes each week. Check back often to receive some of Chef Bob's favorite recipes.

You can also view our past newsletters on the site as well. 


Please visit our web site http://www.RestaurantExperts.com  You can view additional tips and techniques that are regularly posted on our Profit Line Facebook page.



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 We encourage you to contact us if there are specific subjects you would like to see addressed in "Insights" or "Ron's Tip Jar".

"Insights" is a newsletter discussing issues that affect your restaurants profitability delivered by Ron Santibanez. You may also view past issues of "Insights" and "Ron's Tip Jar" by clicking here.

Contact us at ron@RestaurantExperts.com

For information regarding our start-up and profit improvement services, call us at 866-903-5875. You may also reach me by email at ron@RestaurantExperts.com


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