Presence and Service

The difference between a customer leaving a 10% tip or 30% tip depends mostly with the personal connection a server makes with the customer. Presence increases the personal connection between people. In fact, without presence, there is no personal connection at all.

Just as a distracted state of mind creates irritation, presence makes people feel more positive. What do you think the impact of presence (or lack of it) might be on how well-served your customers feel in your restaurant?