Create a Positive Environment for Learning

You have probably heard the saying that you train dogs, but you educate (teach) employees. However, we sometimes forget that in order for education (teaching) to be deemed successful, students, or employees must learn. Training (teaching) programs are useless unless the planned objective is met.

Creating a proper environment for learning to occur is the responsibility of the restaurant manager.

In order for learning to take place, the following conditions must exist:
1. Acceptance that all people can learn.
2. The individual must be motivated to learn.
3. Learning is an active, not passive process.
4. Normally, the learner must have guidance.
5. Approximate materials for sequential learning must be provided: hands-on experiences, cases, problems, discussions, reading.
6. Time must be provided to practice the learning, to internalize, to give confidence.
7. Learning methods, if possible, should be varied to avoid boredom.
8. The learner must secure satisfaction from the learning.
9. The learner must get reinforcement of the correct behavior.
10. Standards of performance should be set for the learner.
11. A recognition that there are different levels of learning and that these take different times and methods.
Often, it is assumed that because training (teaching) takes place, the employees have learned. Learning does not take place until and unless the information was part of the training program was received, understood, and internalized.

For any teaching program to be effect, it must be designed and presented in a manner that promotes learning.

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